Policies

To ensure the smooth running of our salon, we have put some important policies in place. Please take some time to read through these policies which help us to provide you with an excellent level of service. 

Thank you for your understanding & co-operation.  

Becky & The Team

Cancellation & Refund Policy

We will send you automatic reminders 72 hours before each appointment, with the option to simply text back to cancel.  It is important you ensure we have your correct phone number on file.  Your privacy is important to us and you can be assured that we will not share your contact details with anyone else. 

When you book at The Colour Bar, we take your appointment as a verbal contract and the time slot is reserved especially for you.  When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive our services. As a small business no shows and late cancellations can have a damaging impact on our business so these policy are in place to protect our business.

We will always do our very best to fit you in for an appointment at a time that suits you.  Due to the volume of requests for appointments, we will ask you for a non-refundable 50% deposit when you book to secure your appointment.

The deposit will be payable at the time of booking or no later than 1 week before your appointment and will be used as part payment towards your service. You can pay your deposit via cash, card or via our online booking system.

  • If you need to move or cancel your appointment, please provide The Colour Bar with at least 72 hours' notice (3 working days) to avoid losing your booking fee. 
  • If you cancel within 48 hours of your appointment, you will incur 50% charge.  
  • If you cancel with less than 24 hours' notice or do not show for your appointment, you will incur a 100% charge.  An invoice will be sent to you and payment is expected within 14 days. 
  • If your stylist is sick or their employment ends at The Colour Bar, your deposit will remain on your account to use with another stylist at a date that is convenient for you. 
  • If your deposit is refunded for any reason, any charges we may have incurred (such as card machine provider) may be deducted from your refund.
  • If you are 10 minutes or more late to your appointment we may have to ask you to come back another day or time or offer you an alternative shorter service. We will always do our best to accommodate you but feel it is unfair to keep the next client waiting if you have not arrived on time. In some circumstances, you may lose your deposit if you have missed your alloted appointment slot.

Please note: Missed appointments are non-transferable. All returning clients who fail to attend an appointment will be asked to pre-pay in full for their next appointment. 

Colour Appointments - Consultations & Skin Testing

We are a colour responsible salon so it is important that clients have a quick allergy alert test (skin test) at least 48 hours before their colour appointment.

Clients who have not had a colour service with us before, or have not had a colour service for over three months at The Colour Bar must make arrangements for a consultation and skin allergy test at least 48 hours before their colour appointment.  Booking deposits will not be refunded if you fail to have a consultation and allergy test in sufficient time.

During your colour service, we try our best to protect your clothing and work tidy and carefully but we advise you do not wear your best or expensive clothing or shoes  to your hair appointment.  Even if you are not having a colour service, we are a colour salon and accidents can happen. High levels of chlorine in water can also cause lightening to your clothing.

If your clothes or shoes  are damaged during your hair appointment we will pay up to £20 maximum or provide a voucher to use at The Colour Bar, if requested. You must provide clear evidence of the damage and the label of the clothing.

Pay out will depend on the value of the item and how old the item is. For example,  for a Boohoo item we would pay out £5, £10 for Primark, £15 for Zara, £20 for Designer Sports. If you have receipt to prove that your item is new and has been bought in the last 3 months, we will pay additional £5.

You may be asked to cover new, expensive / white shoes during a colour appointment with a plastic covering which we can provide.

You may be asked to remove any bulky hoodies because we can not guarantee precision of cut when wearing a hooded jumper. If you do not have a t-shirt underneath, we advise turning your hooded jumper around so the hood is at the front. 

If you are booking for a colour, you must also book in for a blowdry as a minimum.  We do not let clients leave with wet hair as it is unprofessional and we also need to check your colour is perfect. 

Refund / Complaints Policy

We strive to provide our clients with exceptional hair services. However, we understand that there may be instances where a client is unhappy with their hair. In such cases, we have a complaints policy in place to address and rectify any concerns. Should you have any problems with or queries about our service, please email us as soon as possible at [email protected]

We take complaints very seriously, and will respond within 72 hours to all problems reported. Please note:

  1. If you are unhappy with your hair, you must inform us within 72 hours of your appointment.
  2. We do not issue refunds for hair services. Instead, we offer to rectify the issue for free.
  3. Clients have the option to have their hair rectified by a different stylist if they are not comfortable going back to the same stylist.
  4. It is important to note that your complaint will be considered void if you have your hair worked on by another salon before coming back to us so we can have a look at your hair.