Bebington
0151 644 6023
We will always do our very best to fit you in for an appointment at a time that suits you. Due to the volume of requests for appointments,
we will ask you for a none refundable deposit when you book to secure your appointment.
This deposit will be payable at the time of booking or no later than 1 week before your appointment and will be used as part payment towards your service.
iN ORDER TO BOOK YOUR APPOINTMENT YOU ARE REQUIRED TO TO PAY A NON REFUNDABLE DEPOSIT AT THE TIME OF BOOKING YOU CAN PAY THIS VIA CASH CARD OR ONLINE BOOKING
50% BOOKING FEE IS REQUIRED NO LATER THAN 1 WEEK BEFORE YOUR APPOINTMENT
IF YOU SHOULD YOU NEED TO MOVE OR CANCEL YOUR APPOINTMENT 72 HOURS NOTICE IS REQUIRED TO TRANSFER YOUR APPOINTMENT TO ANOTHER DATE OR YOU WILL LOOSE YOUR BOOKING FEE
LESS THAN 24 HOURS NOTICE OR NO SHOW ON THE DAY WILL RESULT IN 100% CHARGE . YOU WILL BE SENT AN INVOICE FOR THIS & WILL HAVE 14 DAYS TO PAY
Deposit / booking fee is none refundable if your stylist is sick or your stylists employment ends at The Colour Bar, your deposit will remain on your account to use with another stylist at a convienent date for you
If your deposit is refunded for any reason then any charges we may have incurred such as card machine provider may be deducted from your refund total amount
OUR SYSTEM SENDS AUTOMATIC REMINDERS 72 HOURS BEFORE ALL APPOINTMENTS WITH THE OPTION TO SIMPLY TEXT BACK TO CANCEL IT IS YOUR RESPONSIBILTY TO MAKE SURE WE HAVE YOUR CORRECT NUMBER ON FILE
IF YOU HAVE ANY QUESTIONS PLEASE DONT NOT HESITATE TO CONTACT MANAGEMENT VIA EMAIL
THECOLOURBARWIRRAL@HOTMAIL.COM
When you book with us at The Colour Bar, we take your appointment as a verbal contract and the time slot is reserved especially for you. When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive our services. As a small business no shows and late cancellations can have a damaging impact on our business so these policy are in place to protect our busniess.
We respectfully ask that if you are unable to attend your appointment, please contact us ASAP and at least 3 days in advance.
If we don’t receive 3 days’ notice to cancel your appointment then unfortunately, your deposit becomes non-refundable and non transferable .
All returning clients who fail to attend an appointment will be asked to pre-pay in full for their next appointment.
We completely understand that circumstances arise and can assure you that we will be sympathetic.
Changing the service you had booked for
if you wish too change, add or remove any part of your service we require 72 hours, if you cancel part of your appointment or change you mind on the day what you are wanting it is too short notice for us to fill this empty slot as a result you will still be charged in full for the appointment you booked even if you no longer want part of the service. this could be changing from a full head to a half or from a cut and blowdry to a blowdry.
More booking info
if you are booking for a colour you must have a blowdry minimum, we do not let clients leave with wet hair as it is unprofessional and we also need to check colour
we do not do dry cuts and we must blowdry the hair after the cut to check and to make any alterations and finishing touches
if you opt for a shampoo and blast dry there is a charge
Refund / Complaints Policy
we strive to provide our clients with exceptional hair services. However, we understand that there may be instances where a client is unhappy with their hair. In such cases, we have a complaints policy in place to address and rectify any concerns.Should you have any problems with or queries about our service, please email us as soon as possible at thecolourbarwirral@hotmail.com
We take any complaints very seriously, and will respond within 72 hours to all problems reported.
1. If a client is unhappy with their hair, they must inform us within 72 hours of their appointment.
2. We do not issue refunds for hair services. Instead, we offer to rectify the issue for free.
3. Clients have the option to have their hair rectified by a different stylist if they are not comfortable going back to the same stylist.
4. It is important to note that if a client chooses to have their hair worked on by another salon before coming back to us so we can have a look at their hair the complaint will be considered void.
**We value your feedback and are committed to ensuring your satisfaction. Please do not hesitate to reach out to us with any concerns regarding your hair services.**
Clients who have not had a colour service with us before, or have not had a colour service for over three months at the colour bar must make arrangements for a consultation and skin allergy test before their colour appointment. Allergy tests must take place no later than 48 hours before a colour service appointment. Booking deposits will not be refunded if you do not visit us to have a consultation and allergy test in sufficient time.
Damage to clothing during hair appointment
We try our best to protect your clothing and work tidy and carefully but We advise you do not wear your best or expensive clothing or shoes to your hair appointment, even if you are not having a colour service we are a colour salon and accidents can happen. high levels of chlorine in water can also cause lightening to your clothing.
if your clothes or shoes are damaged during your hair appointment we will pay up to £20 max or provide a colour bar voucher if requested and you must provide clear evidence of the damage and the label of the clothing .
Pay out will depend on the value of the item and how old the item is for example a boo hoo item we would pay out £5, £10 primark £15 zara, designer sports £20, if you have reciept to prove that your item is new and been bought in the last 3 months we will pay additional £5
you may be asked to cover new, expensive / white shoes during a colour appointment with a plastic covering which we can provide
You may be asked to remove any bulky hoodys, we can not guarantee precision of cut when wearing a hooded jumper if you do not have a tshirt under we would advise turning your hooded jumper around so hood is at front
LATE TO YOUR APPOINTMENT ?
If you are 10 minutes or more late to your appointment we may have to ask you to come back another day or time or offer you an alternative shorter service
We do not belive its fair to have the next client after your appointment waiting when they have arrived on time
We understand that things happen and will be as accommadating as we can but please be aware you may loose your deposit for that appointment as you have missed the allocated slot
Please let us know if you change your mobile number or email address so we always have your current contact details on file.
Your privacy is important to us and you can be assured that we will not share your contact details with anyone else.
Thank you for your understanding & cooperation. Our aim is to provide you with an excellent level of service and our policies help us to achieve this.