Bebington 0151 644 6023
Oxton 0151 652 2020

Deposit & Cancellation Policy

We will always do our very best to fit you in for an appointment at a time that suits you.  Due to the volume of requests for appointments, 

we will ask you for a deposit when you book to secure your appointment.

This deposit will be payable at the time of booking or no later than 1 week before your appointment and will be used as part payment towards your service.  It is fully refundable provided we receive at least 3 days notice if you need to cancel your appointment.

if you need to cancel due to a positive covid test and you are within the 3 days notice period your deposit is still none refundable but as a goodwill gesture we will transfere your deposit onto your next appointment 

Your deposit payment will be as follows:

50% for all services

Why Do I Have To Pay a Deposit?

When you book with us at The Cololur Bar, we take your appointment as a verbal contract and the time slot is reserved especially for you.  When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive our services. 

With the Covid-precautions in the salon, and reduced numbers of appointments available, it’s even more important to us to keep our team members’ schedules filled, as well being able to offer our services to as many clients as possible.

We therefore respectfully ask that if you are unable to attend your appointment, please contact us ASAP and at least 3 days in advance.  If we don’t receive 3 days’ notice to cancel your appointment then unfortunately, your deposit becomes non-refundable and non transferable .  

All returning clients who fail to attend an appointment will be asked to pre-pay in full for their next appointment. 

We completely understand that things can crop up at the last minute and can assure you that we will be sympathetic.

Consultations and Skin Allergy Patch Tests

Clients who have not had a colour service with us before, or have not had a colour service for over three months at the colour bar  must make arrangements for a consultation and skin allergy test before their colour appointment.   Allergy tests must take place no later than 48 hours before a colour service appointment.  Booking deposits will not be refunded if you do not visit us to have a consultation and allergy test in sufficient time.

Complaints Policy

We hope that you will be delighted by the service you receive at The Cololur Bar .

Should you have any problems with or queries about our service, please email us as soon as possible at

Alternatively, you can call us on 0151 644 6023

We take any complaints very seriously, and will respond within 72 hours to all problems reported.

Contact Details 

Please let us know if you change your mobile number or email address so we always have your current contact details on file. 

Your privacy is important to us and you can be assured that we will not share your contact details with anyone else. 

Thank you for your understanding & cooperation.  Our aim is to provide you with an excellent level of service and our policies help us to achieve this.  

Becky & The Team